At Mika Art Gallery, every artwork is handled with the same care and reverence we expect it to receive in your home. We stand behind the authenticity and quality of each piece we ship worldwide. Please read our policy carefully before making a purchase.
01 Overview

Mika Art Gallery ships original paintings and fine-art photographs worldwide from our gallery located in Tel Aviv-Yafo, Israel. Due to the unique and delicate nature of original artworks, our return and refund policy is subject to specific conditions outlined below.

By placing an order on mika-gallery.com, you acknowledge that you have read, understood, and agree to this policy in its entirety.

02 Return Eligibility

We accept return requests under the conditions listed below. All return requests must be initiated within 14 days of the confirmed delivery date.

✓ Eligible for Return
  • Item arrived visibly damaged in transit
  • Wrong artwork delivered
  • Artwork significantly differs from the described condition
  • Authenticity dispute (subject to verification)
✗ Not Eligible for Return
  • Change of mind after delivery
  • Colour variations due to screen calibration
  • Minor frame imperfections within normal tolerance
  • Custom-framed or made-to-order works
  • Digital downloads or printed reproductions
Important All returned items must be in their original condition, securely re-packaged using the original packaging materials. Mika Art Gallery reserves the right to decline a return if the artwork has been altered, damaged after delivery, or inadequately packaged for return shipment.
03 How to Initiate a Return
1
Contact us within 14 days of delivery by emailing [email protected] or calling (+972) 547 508 111. Include your order number in the subject line.
2
Provide photographic evidence — please send clear, well-lit photos of the artwork, any damage, and the packaging as received. This is required to process your request.
3
Await confirmation — our team will review your request within 3–5 business days and confirm whether your return is approved.
4
Ship the artwork back — once approved, we will provide you with return shipping instructions. Please do not ship any item before receiving written approval.
5
Receive your refund — upon safe receipt and inspection of the returned artwork, your refund will be processed.
04 Refund Process & Timeframe

Approved refunds are issued to the original payment method used at the time of purchase. Please note the following timeframes:

Day 0Return received & inspected
1–2 daysRefund approved & initiated
3–5 daysCredit card processing
5–10 daysBank transfer / PayPal

Mika Art Gallery is not responsible for any delays caused by financial institutions or payment processors. If your refund has not appeared after 10 business days, please contact your bank before reaching out to us.

Shipping and insurance fees paid at the time of purchase are non-refundable, except in cases where an error was made on our part (e.g., wrong artwork shipped).

05 Return Shipping & Insurance

In cases of damage or gallery error: Mika Art Gallery will cover the cost of return shipping and provide prepaid labels or reimbursement upon receipt of the returned item and proof of postage.

In all other approved return cases: The customer is responsible for the cost of return shipping. We strongly recommend using a trackable, insured shipping method. Mika Art Gallery cannot be held liable for artworks lost or further damaged during return transit if shipped without adequate insurance.

Packaging Requirement Artworks must be returned using the original packaging or equivalent professional art-shipping materials. Any artwork that arrives back at our gallery damaged due to insufficient packaging will not qualify for a full refund.
06 International Orders & Customs

As a gallery shipping worldwide, we are aware that international returns involve additional complexity. Please note the following:

Customers are responsible for any customs duties, import taxes, or fees associated with the return shipment to Israel. Mika Art Gallery will not reimburse customs or import charges incurred during the original delivery or on return shipments.

For returns from outside Israel, we recommend consulting a local shipping specialist experienced in fine-art transport to ensure compliance with export/import regulations for cultural goods.

07 Exchanges

We do not offer direct exchanges, as each artwork in our gallery is a unique, one-of-a-kind piece. If you would like to explore alternative works after an approved return, our team would be delighted to guide you through our current collection.

Please contact us at [email protected] — we are always happy to assist you find a work that truly resonates.

08 Governing Law

This policy is governed by and construed in accordance with the laws of the State of Israel. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts of Tel Aviv-Yafo, Israel.

For EU and UK customers, your statutory consumer rights remain unaffected by this policy. Where applicable consumer protection laws provide greater rights, those rights shall prevail.

09 Israel Law

ביטול עסקה בהתאם לתקנות הגנת הצרכן (ביטול עסקה), התשע”א-2010 וחוק הגנת הצרכן, התשמ”א-1981

Questions? We’re here to help.

Email [email protected]
Phone (+972) 547 508 111
Website mika-gallery.com
Address Retzif HaAliya HaShniya St 48,
Tel Aviv-Yafo, Israel